Bonus Terms

1. General Rules

1.1 HugoBets Casino occasionally offers bonuses, rewards, promotions, competitions, cashback, and/or gifts (“promotions”). These promotions will be governed by these General Bonus Terms and Conditions (“General Bonus T&Cs''). Each promotion will have its own specific terms and conditions outside the General Bonus Terms and Conditions. By participating in any promotion and agreeing to receive bonuses offered by HugoBets Casino, you automatically consent to comply with our general bonus terms & conditions.

 

1.2 Offers are limited to one Offer per Player (one Offer per household address, shared computer or shared IP address, email address, telephone number, and payment method). HugoBets Casino reserves the right to suspend or close any account suspected of being a duplicate and confiscate the assets of the relevant account.

 

1.3 If no other information is given, the minimum qualifying deposit to be able to get a bonus is 20 EUR or equivalent in another currency. The maximum amount of the bonus varies depending on the promotion/campaign.

 

1.4 All bonuses issued by HugoBets Casino can only be used for games and not be transferred or paid out unless the specified bonus conditions for the bonus campaign are fulfilled.

 

1.5 HugoBets Casino reserves the right to add, remove or alter any promotional/bonus details or terms at any time.

 

1.6 You must regularly check the bonus terms and conditions for any amendments or updates.

 

1.7 We may make terms and conditions available in various languages for our customer’s convenience. In case of any discrepancy between the English and non-English versions of these terms and conditions, the English version will prevail.

 

1.8 Unless otherwise stated, active bonuses must be wagered within 30 days of issue. Otherwise, both bonus funds & winnings associated with the relevant bonus will be forfeited.

 

1.9 Bonuses on the site are typically assigned based on their presence in a player's profile. If a bonus is not intended for a certain player, it usually won't show up in the 'available bonuses' section of their profile. However, errors can occur, leading to accidental bonus dispatches via email, SMS, or other communication methods, or even mistakenly appearing in the player's bonus section. If this happens, such unintended bonuses and any winnings resulting from them may be forfeited, as they weren't meant for that particular player.

 

1.10 Bonus money is free money intended to help you enjoy HugoBets Casino; it is not to be withdrawn once received. To prevent you from withdrawing your bonus funds instantly, HugoBets Casino (as well as other casinos) requires so-called “wagering” of the bonus money. The wagering coefficient indicates the number of times you need to place the bonus amount.

 

1.11 You may not place any bets that exceed the maximum bonus bet size when having an active bonus. The maximum bet size is 5 EUR, INR 500, USD 5, JPY 750, NZD 5, AUD 5, TRY 100, CAD 5, NOK 50, PLN 20, HUF 2000 (or equivalent in any other currency) per bet/spin or equivalent unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that you are responsible for ensuring you know the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated and winnings, if any, voided.

 

1.12 Cash bonuses, Free money bonuses and Cash drops, both with and without wager requirements, have a maximum allowed withdrawal of x5 the bonus amount. For winnings from the welcome bonus, there is a maximum withdrawal of 15x the Bonus amount given.

 

1.13 Players from the following countries are not entitled to receive the Welcome Bonus(es): Lithuania, Bulgaria, China, Georgia, India, Indonesia, Moldova, Pakistan, Romania, Russia, Slovakia, Turkey, Ukraine, Finland, and the United States.

 

1.14 Not all payment methods qualify for bonuses. If eligible, when selecting the method in the cashier, the bonus will appear for selection. For further information, you can always contact our Customer Support.

 

1.15 Real balance is used for bets first. Only when the amount on the player's real balance equals zero, they start playing for bonus money.

 

1.16 If you have decided not to participate in a promotion(s), you must contact HugoBets Casino Customer support and request cancellation of the bonus before placing any bets.

 

1.17 The player has the right to cancel a bonus campaign from their account. Any winnings generated by the bonus money will also be cancelled. Cancelling a bonus campaign differs from terminating a campaign. A final is considered when the player has finished playing and requested a withdrawal, and that withdrawal has been approved.

 

1.18 Bonuses and Free spins that are given from our support or our live agents or goodwill bonuses/free spins of different kinds, may have wagering requirements and limits for allowed withdrawal amounts.

 

1.19 If your bonus is 'non-sticky', you can withdraw your real money balance before meeting the bonus wagering requirements. However, doing this will mean you lose any funds in your bonus balance. If the wagering applies to both your deposit and bonus, and you choose to forfeit, then both your cash balance and bonus will be removed.

 

1.20 If you run out of deposit money and the bonus money attached to it before fulfilling the wagering requirements, your account will be cleared from any remaining wagering requirements.

 

1.21 HugoBets Casino bonuses are intended for recreational playing only. Improper use of the bonuses and promotional abuse will not be tolerated. We reserve the right to take the following actions against bonus abuse (list not exhaustive):

 

• Revoke and/or cancel any Bonuses and Bonus winnings that we regard as having been gained by misuse of the system.

 

• Ban such players from receiving further Bonuses.

 

• Suspension or Closure of the account.

 

Abuse may include but is not limited to:

 

• Using multiple Accounts.

 

• Evidence that an offer is being claimed or benefits the same person or group of persons, acting in an attempt to defraud us.

 

• Wagering bonuses on excluded Games.

 

• Co-operation, collusion, or organization of bets from the same source.

 

• Manipulation of software, exploitation of loopholes, or other behaviours which amount to deliberate cheating.

 

• Hiding IP addresses or using VPN(s).

 

• Delaying game rounds in any game, including free spins and bonus features, to a later time when you have wagering and non-wagering requirements.

 

• Using strategies that take advantage of any software bug or failure or on the built-up value during real-money play.

 

1.22 Abuse of offered bonuses or free spins will not be tolerated. Bonuses and free spins are intended to play with. Players are not allowed to collect and/or combine bonuses. If any abuse is detected, all winnings will be forfeited, and the bonus will be inactivated. Deposits may be returned to the player´s account.

 

1.23 Before any withdrawals can be processed, we must first examine your gameplay for any eventual discrepancies. To achieve fair play regarding the use of bonuses, bets played with the sole intention of receiving the bonus on its own back as winnings will be considered a discrepancy in the gameplay. This refers to betting for equal or low-marginal payouts. If HugoBets Casino finds any irregularities in the pattern of gameplay, it reserves the right to withhold any withdrawals and/or confiscate all winnings, and if prudent, after the bonuses have been annulled, to return the player’s deposits without necessarily having to inform the player about this.

 

1.24 A so-called Bonus Hunt (collecting game bonuses with an active bonus in the account, to play those game bonuses in a row at a specific time) is not allowed, neither with an active bonus nor with winnings arising from playing with a bonus. If the casino deems this to be true, all winnings will be voided, and HugoBets Casino will return the player’s last deposit to their account.

 

1.25 If a player violates the terms of an offer or promotion, or if there is a reasonable suspicion that a series of bets by a player or group of players are made in such a way that there is a suspicion that a manipulation of the outcome has been attempted of the welcome bonus or other types of offers guaranteed to players, or a group of players, regardless of outcome, HugoBets Casino reserves the right to withdraw the offer and remove the bets paid with bonus or bonus winnings.

 

1.26 We prohibit player collusion and do not allow any kind of robots or programmed devices to participate in gameplay.

 

1.27 If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.

 

1.28 In the event that HugoBets Casino considers any player to have cheated, taken unfair advantage of bonuses or in other ways have acted in bad faith in relation to a promotion offered on the site, we reserve the right to block or permanently close the player's account. In the event of this, HugoBets Casino is not obligated to refund the player's assets on the account, and all will be confiscated.

 

1.29 We may reclaim any Bonus that has been awarded in error in accordance with the General Terms and Conditions.

 

1.30 We may make amendments to an Offer to correct typographical errors or improve understanding, and we reserve the right to amend or terminate an offer if required for legal and/or regulatory reasons.

 

1.31 HugoBets Casino reserves the right to ban a player from participating in promotions at any time without the obligation to provide any reasons behind such a decision.

 

1.32 If a player fails to claim a deposit bonus or forgets to do so and intends to play with the bonus, they must contact Customer Support before placing any bets to request an adjustment of the balance.

 

1.33 Game winnings from spins or game rounds initiated with bonus funds but completed with real money after the Bonus has been wagered, lost, or forfeited will be removed and may result in your account being closed for bonus abuse.

 

1.34 When a bet uses a cash balance as well as a bonus balance, it is referred to as a “mixed bet”. In this case, all of the winnings are credited to the bonus balance.

 

 

2. Specific Promotions

2.1 Free Spins

2.1.1 For free spins credited with a deposit, the maximum winning withdrawal cap is 150 EUR (or the equivalent in any other currency).

 

2.1.2 Free Spins granted without a deposit requirement as a goodwill gesture or as part of a marketing campaign while the player is actively playing on the website are subject to a maximum withdrawal limit of 50 EUR (or the equivalent in any other currency).

 

2.1.3 Free Spins offered without a deposit required and upon registration of the account are subject to a maximum withdrawal limit of 50 EUR (or the equivalent in any other currency). To initiate a withdrawal, a deposit may be required in accordance with the minimum withdrawal limits outlined in the Terms and Conditions.

 

2.1.4 Unless otherwise stated, Free Spins do not carry a wagering requirement.

 

2.1.5 Free spins can only be used in the specified game (or games) and cannot be transferred to other games.

 

2.1.6 Free spins must be used within 24 hours from being credited to the Player’s account.

 

 

2.2 Wager Free Bonuses

2.2.1 When playing with a wager-free bonus offered by the casino, through a promotion/campaign or as a goodwill gesture from any member of the team, you are allowed to request a withdrawal at any time (which will void the current bonus).

 

 

2.3 Cash Drops

2.3.1 Cash drop has a one-time (1x) wagering requirement. If the Cash drop is not used within 7 days, it will be forfeited from your balance.

 

 

2.4 Instant Bonuses

2.4.1 From time to time, support agents might consider awarding free bonus money or free cash as an act of goodwill in a case-by-case scenario. In such cases and independently of the type or amount of bonus given, the maximum win resulting from that bonus cannot exceed 5 times the value of the original released bonus amount.

 

2.4.2 You can apply for reload bonuses only if you have no pending withdrawal.

 

2.4.3 Unless stated in the individual promotional terms, the welcome bonus terms shall apply to all reload bonuses.

 

 

3. Welcome Bonus Package

3.1 After registration, Welcome Bonus 1 is available: 100% Wager Free Bonus on a deposit + 50 free spins. When the first bonus is finished, the second part is available, and thereafter the third part.

 

3.2 Free spins from the bonuses will be added immediately after your deposit. The Free Spins winnings have a 1x wagering condition.

 

3.3 At your first deposit, you get 100% Wager Free Bonus up to 300 EUR or equal in other amount, minimum deposit to take part of 100% bonus is 20 EUR or equal amount in other currencies. Free spins are credited on Book of Dead (Play'n Go)

 

3.4 At your second deposit, you get 100% Wager Free Bonus up to 350 EUR or equal in other amount, minimum deposit to take part of 100% bonus is 20 EUR or equal amount in other currencies. Free spins are credited on Le Bandit (Hacksaw Gaming)

 

3.5 At your third deposit, you get 100% Wager Free Bonus up to 350 EUR or equal in other amount, minimum deposit to take part of 100% bonus is 20 EUR or equal amount in other currencies. Free spins are credited on Fire in the Hole 3 (Nolimit City)

 

3.6 Only one welcome bonus is allowed per Account/Person.

 

3.7 Players from the following countries are not entitled to receive the welcome bonuses: Latvia, Lithuania, Bulgaria, China, Estonia, Georgia, India, Indonesia, Moldova, Pakistan, Romania, Russia, Slovakia, Turkey, Ukraine and the United States.

 

3.8 Maximum Cashout: Winnings derived from the Welcome Bonus have a maximum cashout limit of 15x the Bonus amount.

 

4. Other Bonus Terms

4.1 As soon as a bonus has been activated, the following games are strictly forbidden to play: Sportsbook, Crash Games, Jackpot Games, Table Games, Video Poker, Live Casino and the following slot games: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Bonanza, Book of 99, Born Wild, Cherrypop, Da Vinci’s Treasure, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jack Hammer 2, Jammin Jars, Jammin’ Jars 2, Jokerizer, Karen Maneater, Le Kaffee Bar, Lost Relics, Moon Princess, Moon Princess 100, Moon Princess Trinity, Mystery Joker 6000, Peking Luck, Razor Shark, Razor Returns, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint, San Quentin xWays, Secret of the Stones, The Dog House, The Dog House Dice Show, The Dog House Megaways, The Dog House Multihold, Tombstone RIP, Valley of The Gods, Victorious, Victorious Max, Vikings, Wanted Dead Or A Wild, Who wants to be a Millionaire, Wild Swarm.  In case this is breached, the bonus and any potential winnings derived from the bonus will be forfeited.
In case of breach of this term, the bonus and all winnings generated from the bonus will be forfeited.

 

4.2 We reserve the right to update this list and forfeit any winnings if bonus funds are wagered on these games.

 

4.3 The stake size on any game with a "bonus buy" or "feature buys" option will count as the total cost of the spin, not the stake or value of the game round the feature or bonus is played at. For example, for Money Train at €1 stake, the bonus buy is 80x (€80), so the bet size for this round would be €80.

 

4.4 Although the rules listed above are HugoBets Casino's default wagering settings, the player's participation in specific promotions may necessitate special requirements that differ from those above. For example, table games, excluded from wagering by default, might become the only type of games eligible for wagering bonus money within special promotions for table games. Any promotion with an irregular wagering mode will have an accurate description of this mode in its terms and conditions.

 

 

5.   Cashback

5.1 The cashback is calculated based on the weekly loss. The calculation refers to members' game activity from Monday to Sunday and is paid out on Monday at 04:00 AM CET.

 

5.2 In order to be eligible to receive the cashback bonuses, the account’s balance must be under 1 EUR (or the equivalent in any other currency).

 

5.3 In order to receive cashback, a player must have made at least one deposit during the week of the cashback, plus one bet during the calendar month.

 

5.4 HugoBets reserves the right to change or cancel any cashback program at any time, without prior notice, for any reason deemed necessary.

 

5.5 Cashback not used within 14 days will be removed from the player’s balance.

 

5.6 Players can also collect cashback while wagering with an active bonus.

 

5.7. The minimum cashback payout is 1 EUR (or the equivalent in any other currency). Maximum cashback payout per week is limited to 2000 EUR.

 

5.8 If the player reaches a new level during the current week, the new cashback percentage will start applying the following week.

 

5.9 Cashback has only 1x wagering requirement obligations with no game or bet restrictions.

 

5.10 HugoBets reserves the right to deny a player cashback if there is any suspicion of fraudulent behaviour.

 

5.11 Points and cashback % will be distributed as follows:

 

 

5.12 Cash Prizes or Freespins credited with each loyalty level do not have any wagering requirement, no maximum cashout amount and are valid for 14 days from the moment the level has been reached.

 

5.13 Players should deposit at least once to collect loyalty points.

 

5.14 Loyalty Points are earned only from wagering the player’s own deposited funds. If a player has both a deposit and a bonus balance (e.g. €100 deposit + €100 bonus), Loyalty Points will accrue only while wagering the deposited amount. Once the deposit has been fully wagered and the player begins using the bonus balance, no further Loyalty Points will be awarded.

 

5.15 Accounts that are deactivated, suspended, or otherwise not deemed active and open will not be eligible for cashback.

 

 

6. Crypto Bonus

6.1 The Crypto Bonus offers a 100% match on your deposit, up to a maximum of 400 EUR (or the equivalent in any other currency). The minimum required deposit to claim this bonus is 50 EUR (or the equivalent in any other currency). This bonus is available on a single qualifying deposit and does not restrict your eligibility to claim other offers from the Welcome Package.

 

6.2 Wagering Requirements: The Crypto Bonus is subject to a wagering requirement of 40 times (40x) the bonus amount. In order to make a withdrawal, players must fully meet this requirement. If a player attempts to withdraw funds before completing the wagering, both the bonus and any winnings generated from it will be forfeited. 

 

6.3 Maximum Cashout: Winnings derived from the bonus have a maximum cashout limit of 15x the deposit amount. 

 

6.4 Free Spins: Upon claiming the Crypto Deposit Bonus, players will instantly receive 100 Free Spins on Book of Dead (Play'n GO). These Free Spins are completely wager-free, meaning any winnings generated from them are credited directly to the player's real money balance and can be withdrawn without any additional wagering requirements.

 

 

 

7. Race Campaign

7.1 Any spins or game rounds that finish after the end of the campaign will not count. This applies even if the bet was placed when the campaign was live.

 

7.2 The prizes are credited immediately and automatically at the end of the race.

 

7.3 The leaderboard is based on the total points for each player.

 

7.4 If there are two or more players with identical scores, the player scoring first will have a higher position on the leaderboard.

 

7.5 Your score is updated in real-time, and leaderboard positions will change throughout the campaign.

 

7.6 We reserve the right to edit or remove any race campaign at any given time, without prior notice.

 

7.7 Specified terms and conditions may apply, as outlined in the individual race campaigns running on HugoBets.

 

 

 

8. Sportsbook

8.1 To qualify for the 100% Welcome Free Bet offer, the player must place their first qualifying sports bet with a minimum stake of 10 EUR (or the equivalent in any other currency), at minimum odds of 1.50 (1/2). Qualifying bets may be single, combo, or system bets with a minimum of three (3) selections.

 

8.2 The Welcome Free Bet will be credited immediately after the first qualifying sports bet is settled as a loss. If the initial bet is settled as a win, the Welcome Free Bet offer will be forfeited.

 

8.3 The Welcome Free Bet must be used within thirty (30) days of being credited. Unused Free Bets will expire automatically after this period unless stated otherwise.

 

8.4 The value of the Welcome Free Bet awarded will match the stake of the initial qualifying bet, with a minimum of 10 EUR and a maximum of 100 EUR (or the equivalent in any other currency).

 

8.5 The awarded Free Bet will be visible in the “My Bonuses” section under “Free Bet” and will also appear on the bet slip with the available amount for use.

 

8.6 Free Bets issued as part of a Matched Free Bet Promotion will be credited within twenty-four (24) hours of meeting the qualifying criteria, unless explicitly stated otherwise.

 

8.7 All Free Bets, including Welcome Free Bets and any other promotional Free Bets, must be used in full and cannot be split into multiple bets unless explicitly stated otherwise.

 

8.8 It is strictly prohibited to place a Free Bet on a market outcome opposite to a real-money bet on the same event. For example, placing a real-money bet on Team A to win and a Free Bet on the draw. If such activity is identified, both bets will be voided, and the Free Bet will be permanently cancelled.

 

8.9 If a Free Bet, regardless of type, is placed on a market that is subsequently voided, no returns will be paid, and the Free Bet will not be reinstated.

 

8.10 All Free Bets are non-withdrawable. Only net winnings, meaning total winnings minus the Free Bet stake, will be credited to the player's withdrawable balance. For example, a 5 EUR Free Bet placed at odds of 3.5 would result in 12.50 EUR (or the equivalent in any other currency) in winnings (17.50 EUR total minus €5 stake).

 

8.11 There is no maximum cash-out limit on winnings derived from any Free Bet, including Welcome Free Bets and other promotional Free Bets.

 

8.12 Players have the option to use or decline any available Free Bet when placing a qualifying wager.

 

8.13 HugoBets reserves the right to exclude, cancel, or revoke Free Bets and any associated winnings from player accounts suspected of abuse, collusion, or fraudulent activity.

 

8.14 Full details regarding Free Bets, including eligibility, usage, restrictions, and limitations, are available in the “Free Bet” section within the player’s account on the HugoBets Sports page.

 

8.15 Bets placed on Sports will not contribute towards any Cashback offers. Cashback promotions are exclusively applicable to Casino gameplay unless otherwise stated.

 

 

 

9. Bonus Shop

9.1 General

9.1.1 These Terms & Conditions (“Bonus Shop Terms”) govern the use of the Bonus Shop available on our website (“the Site”).

 

9.1.2 By collecting or redeeming points in the Bonus Shop, players agree to these Terms in addition to the Site’s general Terms & Conditions and Bonus Policy.

 

 

9.2. Earning Points

9.2.1 Players earn 1 point for every 1 EUR (or the equivalent in any other currency) in real-money turnover on the Site.

 

9.2.2 Points have no monetary value and cannot be exchanged for cash except where specifically allowed under these Terms.

 

9.2.3 Points are personal to the player account and cannot be transferred, traded, or sold.

 

 

9.3 Redeeming Points

9.3.1 Points may be redeemed a maximum of ten (10) times within 24 hours for Free Spins, Bonus Money, Real Money, or Merchandise.

 

9.3.2 Availability and pricing of rewards may change at any time.

 

 

9.4 Free Spins

9.4.1 Free Spins may be redeemed in various denominations.

 

9.4.2 A maximum withdrawal limit of 150 EUR (or the equivalent in any other currency) applies to winnings generated from Free Spins.

 

9.4.3 Additional bonus rules may apply.

 

 

9.5 Bonus Money

9.5.1 Bonus Money is subject to the general Bonus Policy.

 

9.5.2 Bonus Money has no maximum withdrawal limit.

 

 

9.6 Real Money

9.6.1 Real Money rewards are credited to the player’s real-money balance.

 

9.6.2 Real Money rewards have no maximum withdrawal limit.

 

9.6.3 Standard verification procedures apply.

 

 

9.7 Merchandise

9.7.1 Redeeming Merchandise starts the fulfilment process.

 

9.7.2 A manager will contact the player to arrange delivery.

 

9.7.3 The player must provide accurate delivery information.

 

9.7.4 Delivery times depend on region and availability.

 

 

9.8 Abuse, Errors & Adjustments

9.8.1 Points may be adjusted or removed in cases of abuse, fraud, manipulation, or technical errors.

 

9.8.2 Errors in point allocation or pricing may be corrected.

 

 

9.9. Changes

9.9.1 The Bonus Shop may be modified or discontinued at any time.

 

9.9.2 Completed redemptions will not be affected.